My Virtual Case Manager (WomBot)
My Virtual Case Manager (WomBot) is a pilot project that assists people who are experiencing or at risk of homelessness by providing you with the information you need 24/7.
WomBot is an automated, user-friendly virtual chatbot that is available 24/7 making it easier for you to access the information you need,when you need it. WomBot is not a real person but can link you in with a case manager if you need to chat to someone. WomBot has been co-designed with support workers & young people.
WomBot has been created specifically to provide housing information, advice and link you in with referrals to relevant services.
WomBot provides information on the top most asked questions related to housing, including these 5 main topics:
· Emergency Accommodation
Information on who to contact & what types of emergency accommodation there is.
· Housing Information (what are my options)
Explains different housing types, costs & how to apply.
· Assistance to obtain private rental
Provides information on how to get yourself private rental ready & tips on how to apply, information on bond loans & other financial assistance.
· Material Aid
Provides information about material aid & where to go.
· Issues with my current accommodation
Provides information on any issues you might be experiencing in your current accommodation.
WomBot can also link you in with a case manager if you need to ask more questions or need specific advice. You can access WomBot by going to the 'Chat to WomBot' icon on the lower right hand side of the website
Your privacy and confidentiality is important to us. Information collected from the WomBot is not shared to anyone outside Wombat unless you have provided consent for us to do so.
Wombat has been able to develop WomBot through the generosity and support of the Lord Mayor's Charitable Foundation.