How to get emergency accommodation including in a crisis

In a crisis it is important you know where to get emergency accommodation to keep yourself safe. Follow the guide below for practical tips during a tough time.


To know where to find emergency accommodation in a crisis

Let's start with why this is important:

  • emergency accomodation will keep you in safe and secure location while you need it
  • seeking help in a crisis will mean you are better able to get the services you are entitled to

What to do next

Find the closest service to you

Use the website below to find the service closest to you.


Emergency accomodation for victims of family/domestic violence

Call SAFE STEPS1800 015 188 and a family violence crisis specialist will help you understand you and your children’s family violence risks and explore options to increase your safety – regardless of whether you want to stay in the relationship or leave.   

A Safe Steps specialist can also help you to access crisis accommodation in the case of imminent high risk. You can also visit an Orange Door building, these buildings are a safe space for anyone experiencing family/domestic violence. The Orange Door welcomes people of any age, gender, sex, sexuality, culture, religion and ability.

Here are some that might be close to you:

1093 Pascoe Vale Rd, Broadmeadows

21 Victoria Street, Coburg 

33 Macedon Street, Sunbury 

If they are not close to you, click this link to find your closest building.

No options?

If there is no accomodation available, then ask the service closest to you for a voucher to purchase resources such as food, tent, torch, canned food and a padlock to lock your tent so you can sleep on the street in the most comfortable and secure way possible.

More Information & Services

To talk to someone straight away:

CALL LIFELINE 13 11 14 available 24/7

CALL KIDSHELPLINE 1800 551 800 available 24/7

CALL HEADSPACE 1800 650 890, available 9am - 1am every day. You can also use web chat to speak to them directly


CALL YARNING SAFE N STRONG 1800 959 563 (counselling service for ATSI peoples available 24/7)

CALL QLIFE 1800 184 527 (available 3pm - midnight everyday for LGBTI peer support)

All Housing