How to get emergency accommodation including in a crisis
To know where to find emergency accommodation in a crisis
Let's start with why this is important:
- emergency accomodation will keep you in safe and secure location while you need it
- seeking help in a crisis will mean you are better able to get the services you are entitled to
To speak with a housing and support worker, if you find yourself homeless, at risk of homelessness or escaping family violence, call 1800 825 955 - 24 hour, statewide, toll free number.
Contact an Access Point
If you're looking for housing help or at risk of experiencing homelessness, there are special services called Access Points that can assist you. They go by different names like Entry Points or IAP (Initial Assessment & Planning), but they all do the same thing.
These services are run by various organisations located in different places. Most of them offer general help, but some are specifically for young people (up to 25 years old).
You can visit or call any of these Access Points to get advice and information. If you need ongoing support they will link you in with a support agency.
Remember, just because an Access Point is in a certain location doesn't mean they have housing available there. They're there to support you and provide knowledge about local services. They'll try their best to work with you based on your preferred areas.
To find a list of Access Points in metropolitan Melbourne, click here. You can also call 1800 825 955, which is a free 24-hour number for the whole state. They'll connect you to the nearest Access Point based on your physical location.
Remember, help is available, and you're not alone. Reach out and get the support you need. You got this!
When you first contact an Access Point, the service will complete an initial intake.With your consent they will obtain and confidentially record some basic information such as:
- Date of birth
- Country of birth
- Language spoken(including if you need an interpreter)
- Residency status
- Contact details
When it’s your turn a worker will meet with you one on one (either in person or over the phone depending on how you made contact) and complete an assessment if you don’t already have one on file or have not accessed the service for a while.
Most assessments will take about thirty minutes and cover the following areas:
- Housing history and need
- Mental health
- Alcohol and other drugs
- General/physical health
- Family violence/safety concerns
- Family/friendship support
- Formal support
If you already have a case worker who is supporting you, whether they work in housing or not, they can complete the assessment with you and with your consent send this to an Access Point. This will help make the process quicker when you contact an Access Point and save you from having to re-tell information to more people. Speak with your case worker about this who can contact an Access Point to get a copy of the assessment form if they don’t already one.
You can also contact a youth case manager here at Wombat who can complete this assessment and send to an access point. Just complete this referral form and a youth case manger will contact you!
Emergency Accommodation Options
Short-term emergency housing is managed by not-for-profit organisations. It includes:
- Women's refuges
- Youth refuges
- Major crisis supported accommodation services
These organisations may also be able to help you find or keep long-term housing or even get into private rental.
Youth Specific Access Point
Frontyard is a crisis centre in the CBD providing emergency accommodation, health, education and employment support for 12 - 24 year olds. Drop-ins are always welcome and there is no need for a referral or appointment. Young people experiencing homelessness can have a shower, or grab some toiletries, underwear, and socks.
Find the closest service to you
Use the website below to find the service closest to you.
Emergency accomodation for victims of family/domestic violence
Call SAFE STEPS 1800 015 188 and a family violence crisis specialist will help you understand you and your children’s family violence risks and explore options to increase your safety – regardless of whether you want to stay in the relationship or leave.
A Safe Steps specialist can also help you to access crisis accommodation in the case of imminent high risk. You can also visit an Orange Door building, these buildings are a safe space for anyone experiencing family/domestic violence. The Orange Door welcomes people of any age, gender, sex, sexuality, culture, religion and ability.
Here are some that might be close to you:
1093 Pascoe Vale Rd, Broadmeadows
21 Victoria Street, Coburg
33 Macedon Street, Sunbury
If they are not close to you, click this link to find your closest building.
If there is no accomodation available, then ask the service closest to you for a voucher to purchase resources such as food, tent, torch, canned food and a padlock to lock your tent so you can sleep on the street in the most comfortable and secure way possible.
To talk to someone straight away: